Find answers to common questions about our products, orders, and rewards program.
Our Nano Gold technology uses 24-karat gold particles that are small enough to penetrate the skin's surface. These particles help deliver active ingredients deeper into the skin, promoting cellular renewal and providing antioxidant protection for a more youthful, radiant complexion.
Yes! All ARCONIE products are 100% cruelty-free. We never test on animals and we don't work with suppliers who do. Our products are also vegan-friendly.
Our products are formulated to be gentle and effective for all skin types, including sensitive skin. However, we always recommend doing a patch test before first use. If you have specific concerns, please consult with a dermatologist.
Standard shipping takes 5-7 business days, and Express shipping takes 2-3 business days. Orders placed before 2 PM PST on business days ship the same day. You'll receive a tracking number via email once your order ships.
Yes! We offer free standard shipping on all orders over $75 within the continental United States. This is automatically applied at checkout when your order qualifies.
We accept returns within 30 days of delivery for unused, unopened products in their original packaging. Contact us at returns@thearconie.com to initiate a return. Refunds are processed within 5-10 business days of receiving the return.
You earn 10 points for every $1 spent. Plus, you'll receive 100 bonus points when you create an account, 500 points on your birthday, and 200 points for each friend you refer who makes a purchase.
Bronze: 0-999 points (1x points multiplier)
Silver: 1,000-4,999 points (1.25x multiplier)
Gold: 5,000-14,999 points (1.5x multiplier)
Platinum: 15,000+ points (2x multiplier)
Points can be redeemed at checkout for discounts. 100 points equals $1 off your order. You can choose how many points to redeem, up to your available balance.
